Refunds & Cancelations
GENERAL
a. This website with the URL of
www.pardus.co.in ("Website/Site") is operated by Pardus
WIld-Tech LLP ("We/Our/Us").
b. We are committed to providing Our
customers with the highest quality Products and Services. However, on rare
occasions, Products and Services may be found to be faulty or deficient. In
such cases, We offer return and refund facilities in accordance with this
Refund Policy ("Policy").
c. You are advised to read Our Terms and
Conditions along with this Policy at the following webpage: https://pardus.co.in/pages/terms-conditions.
d. By using this website, You agree to be
bound by the terms contained in this Policy without modification. If You do not
agree to the terms contained in this Policy, You are advised not to transact on
this website.
e. We offer a 30 days refund Policy for
the eligible Products and Services.
f. Please read this Policy before making a
purchase or availing of any service on this Website, so that You understand
Your rights as well as what You can expect from Us if You are not happy with
Your purchase.
DEFINITIONS
a. "Business Days" -
means a day that is not a Saturday, Sunday, public holiday, or bank holiday in
India or in the state where our office is located.
b. "Customer" - means a
person who buys any goods or availing services for consideration but does not
include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction"
- means the date of purchase of any product or service, which includes the date
of any renewal processed in accordance with the terms and conditions of the
applicable product or service agreement.
d. "Website" - means this
website with the URL: www.pardus.co.in.
REFUNDS RULES
a. Every effort is made so as to service
the orders placed, as per the specifications and timelines mentioned with
respect to a Products and Services. If due to any unforeseen circumstances or
limitations from Our side, the order is not shipped or delivered then such
order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date
of Transaction and prior to the dispatch of the product. The order cannot be
cancelled once the dispatch has been initiated.
c. We will process a return if You
have placed the order for the wrong product model, colour, or incorrect product
or service. However, customer is expected to pay the amount difference and the shipping amount.
d. When you make a qualifying return, We
will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be
considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to
testing and verifying the alleged fault by an authorized person on behalf of
Us.
g. If following the testing process, the
product is found to be in good working order without defects, We will return
the product to you, and the carriage costs of this return will be Your
responsibility.
h. The product will be eligible for replacement
only if the same product/model is available in stock. In case the same
product/model is out of stock, a refund shall be provided.
i. Once qualified, the refunds are applied
to the original payment option.
j. Please be informed that the products purchased
using the Cash on Delivery option will be refunded to the Bank account with the
details provided by you to Us.
k. Customers who wish to make a warranty
claim must comply with the manufacturer's instructions and warranty procedure.
If the details of the product manufacturer are not available, we will help you
with such details to directly connect with the manufacturer to resolve your
issues.
l. Please note that the Digital Products
are non-returnable unless such Digital Product is materially non-compliant with
its specifications or the physical media on which it is supplied is defective.
m. Return can be initiated once the order reaches the customer. Customer needs to call/e-mail us within 3 days post delivery date to initiate the process of return/refund
REFUNDS RULES
a. Replacement can be made if the Customer
establishes that the product was delivered in defective condition or has
physical damage within 24 hours of receipt of the product.
b. We will organize to repair the damaged
product or collect it and replace it with an equivalent product, or provide a
refund, provided that You contact us within 24 hours of receipt of the product.
c. Any damaged product must be returned in
the condition it was in when you received it, together with any packaging and
other items that You received with the damaged product.
ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the
order is not confirmed, please do contact Your respective bank. It takes 7
(seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved
within 7 (seven) Business Days, you can contact Our customer care support as
follows: sales@pardus.co.in.
EXEMPTIONS
a. Notwithstanding the other provisions of
this Policy, We may refuse to provide repair, replacement, or refund for a
product or service you purchased if:
I. the product purchased is sale items or
promotional items (discounts, giveaways, etc.).
II. the products are not in the same
condition as when they were delivered.
III. misused the product in a way that
caused the problem.
IV. You knew or were made aware of the
problem(s) with the product or service before you purchased it.
V. Gifts or free services.
VI. the product is broken, tampered or
damaged.
VII. The product is returned after the
return window is closed or the Refund Period expires.
VIII. Any other exceptions apply under the
Consumer Protection Act, 2019.
b. Apart from the aforementioned goods and
services, the following goods and services are not eligible for a refund:
Field Wear Apparel
Camera Connecting Cables
Consultancy Services
RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the
products can be made in the following manner:
You can send an email to
sales@pardus.co.in with the Subject: "Return/Refund Request".
The email has to contain the order number and the issue faced by you.
b. You are eligible to return the product
only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the
product with the order number, return address and Your address.
d. The product shall be returned in its
original packaging.
e. We do not accept liability for packages
damaged during the return transit. It is the customer's responsibility to pack
the product properly to prevent any damage during transit.
f. Upon receiving Your return request, We
shall verify the request and if found genuine, We will arrange a pick-up of the
product through an assigned logistics service provider.
g. The order returned must accompany all
accessories (including freebies) which were serviced along with the order or else
the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We
will test it to identify the fault You have notified Us.
i. A copy of the receipt or invoice shall
be attached along with the returned product.
j. You will receive an email or SMS
notification at Your email address or mobile number provided to Us.
SHIPPING COST
a. We provide all support to return the
product. However, any cost incurred on the packaging or returning of the
product shall be borne by the customer itself.
b. If the customer is sending back the
product, the risk of loss lies with the customer. Proof of postage is not proof
of delivery, and You are therefore strongly advised to send Your package by
recorded delivery, registered post, or courier.
YOUR DATA
The privacy of your data supplied to Us
during the return and refund procedure is also governed by our privacy policy,
which can be accessed under the following link: https://pardus.co.in/pages/terms-conditions.
RESPONSE TIME
a. Refunds are normally processed within 7
Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 7
Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on
various banking and payment channels, and We will not be liable for any errors
or delays in a refund due to banks or third-party service providers.
CANCELLATION OF RETURN REQUEST
A request for return or refund once made
can be cancelled by contacting customer care at sales@pardus.co.in.
REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel
any return request if such a request is not in compliance with this Policy or applicable laws.
CHANGES TO THIS POLICY
a. Please note that We may from time to
time change the terms of this Policy and every time You wish to use this
website, please check the Policy to ensure You understand the terms and
conditions that apply at that time.
b. If you do not wish to accept the
revised Policy, you should not continue to use the Services. If you continue to
use the Services after the date on which the changes, come into effect, Your
use of the Services indicates your agreement to be bound by the new Refund Policy.
FORCE MAJEURE
We shall not be considered in breach of
guarantee or terms of service and shall not be liable to the Customer for any
cessation, interruption, or delay in the performance of its obligations by
reason beyond Our control including natural disasters, pandemics, fire, an act
of God or public enemy, famine, plague, the action of the court or public
authority, change in law, explosion, war, terrorism, armed conflict, labour
strike, lockout, boycott or similar event beyond our reasonable control,
whether foreseen or unforeseen.